Published on
September 12, 2025
Waterford Hotel Group, leading the management of hospitality properties in Waterford, Connecticut, has officially taken the management of two Marriott hotels near the Baltimore/Washington International Thurgood Marshall Airport (BWI). Aloft Arundel Mills BWI Airport and Element Arundel Mills BWI Airport are positioned near BWI and the Arundel Mills mall and Maryland Live! Casino, providing interesting options for travelers staying in the area. This is also Waterford’s first move into the Baltimore market, which is positive in regard to the company’s position in the important Mid-Atlantic area.
Waterford Hotel Group continues to achieve great milestones, as the acquisition of the two hotels is a great example of Waterford’s legendary success and management of a Marriott hotel. With expertise in Marriott hotels, Waterford is complemented by decades of operational focus in developing and improving guest experiences. Managing two different hotel brands under the same roof is a reason why the hospitality industry knows better partnerships.
Waterford’s Expertise in Hospitality Management
Waterford Hotel Group began operating in Baltimore as part of a strategy that takes advantage of the Group’s 40-year engagement in the hospitality industry. The Group has over 100 full-service and select-service hotels, boutique hotels, and conference centers distributed throughout the United States. The operational excellence and customer satisfaction of the Group is attributed to the leadership people that has over 250 years of hospitality industry experience.
The management of Aloft and Element properties demonstrates Waterford’s capacity to cater to and manage a wide range of hotel chains. Aloft Arundel Mills has a fun and trendy feel. It’s also got loft-like rooms and a pulsing W XYZ bar. Element Arundel Mills also has a few apartment-style rooms intended for long-stay occupants. Using a dual-brand strategy enables Waterford to attract people who want to spend a weekend and a week, while sustaining the same service level throughout.
Experience a Modern and Lively Stay Aloft at Arundel Mills BWI Airport
With a sleek, modern design, Aloft Arundel Mills has readily available loft-style rooms and offers an arousing high-end experience to guests. The hotel advances a modern, high-spirited energy, and caters to travelers looking for something upbeat and spirited. Guests have music entertainment at the a W XYZ bar, a Re:fuel by Aloft® snack bar to grab a quick snack, and a fitness center to stay active. Flexible meeting and event space enables the hotel to serve as a perfect venue for small meetings and social gatherings. Also, business and leisure travelers seem to love the hotel’s closeness to BWI Airport, Arundel Mills Mall, and the Maryland Live! Casino.
Waterford Hotel Group has plans to incorporate positive energy into the rest of the hotel, which in turn would enhance Aloft Arundel Mills. A memorable guest experience “Waterford” is known for always achieving, will be as a result of the operational mastery and “guest-first” service philosophy of Waterford Hotel Group, which aims to always elevate the experience of a guest. Waterford has further proved how successful it has been in a number of different markets due to the management philosophy focusing primarily on the guest.
Element Arundel Mills BWI Airport: Perfect for Long Stays
Element Arundel Mills features large, apartment-style rooms with kitchenettes, perfect for guests who need more space and flexibility during their stay. This focus not only helps the guest but the hotel, as Element Arundel Mills is dedicated to remaining eco-conscious and sustainable, employing tactics such as energy-efficient appliances and water-saving innovations. On top of this, guests also have access to the indoor saline pool, a 24-hour fitness center to work out in, and the complimentary daily Rise breakfast served to kickstart the day. The hotel is also pet-friendly, making it easier for travelers on long stays to bring their furry family as well.
Waterford’s management team aims to enhance guest experiences on stays of any length, fully utilizing the hotel’s strengths. Element is perfect for business, leisure, and relocation trips alike. Waterford is also well-versed in managing the hospitality and comfort needs of long-term guests, providing a seamless stay.
Strategic Importance of the Baltimore Market
Waterford’s entry in the Baltimore market with the management of these two properties is a landmark move for the company. The entire Baltimore region, and especially the area around the BWI Airport, is a significant hub for both business and leisure travel. The area is an appealing location for a diverse group of visitors. This is particularly true for the nearby Arundel Mills Mall, the MD Live! Casino, and Fort Meade. Furthermore, Baltimore’s location offers an important gateway for those traveling to Washington, D.C.
Waterford is in the right place to help Boston achieve the growing demand for quality and convenience in two Marriott-branded properties. The company is bound to enhance its guest experience and personalize its service offerings. The company wants to be known for its first service, and its strategies will make it outsell its competitors for the growth and profitability it seeks.
Waterford’s Promise to Operational Excellence
Waterford Hotel Group continues to pursue improvement in operational excellence in all aspects of the company. This serves the company well in the management of properties with the Marriott flag. Waterford’s strong experience working with Marriott-branded properties enables the company to optimally operate Aloft and Element’s Arundel Mills properties. Waterford’s enhancement of property performance, operational optimization, and profitability will all be crucial to his success in Baltimore.
With respect to the management of the Aloft and Element hotels in the Arundel Mills area, Waterford Hotel Group’s President, Michael Heaton, noted the company’s extensive hospitality experience and standards in the Marriott brand. Heaton elaborated on how Waterford will use this experience to further improve and develop guest services. This continues to speak to the success of these properties. Heaton noted that these hotels will be the basis for the company’s relatively fresh, strong experience in the area that accompanies this exciting and crucial expansion for Waterford.
Waterford Hotel Group’s placement to manage Aloft and Element Arundel Mills BWI Airport is another breakthrough for the company, as it is their first hotel in the Baltimore region. Having managed multiple Marriott properties over the years, Waterford will direct its resources and experience to improve the guest satisfaction levels and the operational success of the hotel. Waterford is determined to extend its presence to Baltimore as it broadens its reach in the United States, which highlights the company’s solid growth and commitment to operational success in hotel management.
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